Transactions Policy

Transactions Policy — Ashford & Sons

At Ashford & Sons, we want to ensure that every transaction is processed securely and transparently. This policy outlines how payments are handled and what to expect when you place an order.

1. Payment Processing

All payments are processed through our secure payment service provider using SSL encryption. We do not store your credit card or payment details on our servers. Your payment information is transmitted directly to our payment processor and handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

2. Accepted Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay

All transactions are processed in United States Dollars (USD).

3. Order Confirmation

After placing an order, you will receive an automated order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance of the purchase contract. The contract is concluded only when we confirm shipment of the goods.

4. Authorization and Charges

When you place an order, your payment method may be authorized for the full order amount. The charge is captured when the order is processed and prepared for shipment. If an order is canceled before processing, any authorization hold will be released. Please allow your bank or card provider up to 5–10 business days to release the hold.

5. Pricing

All prices displayed on our website are in USD and include the product price (currently free during our workshop clearing) plus shipping fees calculated at checkout. Prices are subject to change without notice. The price shown at the time of your order is the price you pay.

6. Failed or Declined Payments

If your payment is declined, your order will not be processed. Common reasons include insufficient funds, incorrect card details, or your bank flagging the transaction. Please verify your payment details and try again, or contact your bank for assistance.

7. Refunds

Approved refunds are issued to the original payment method used at checkout. Please allow 2–4 business days for processing and 5–10 business days for the refund to appear on your statement. For full details, please see our Return & Refund Policy.

8. Fraud Prevention

We reserve the right to cancel or refuse any order that we suspect involves fraudulent activity. This may include, but is not limited to: orders placed with stolen payment information, multiple orders to different addresses using the same payment method, or orders that fail our verification checks.

If an order is canceled due to suspected fraud, we will attempt to notify you at the email address provided.

9. Chargebacks and Disputes

If you have a concern about a charge, we encourage you to contact us directly at info@ashford-and-sons.com before initiating a dispute with your bank. We are committed to resolving issues promptly and fairly. Unauthorized chargebacks may result in collection efforts and suspension of future purchasing privileges.

10. Currency

All transactions are processed in USD. If you are paying from a non-US bank or card, your bank may apply a currency conversion fee. This fee is determined by your bank and is not controlled by Ashford & Sons.

11. Security

We use industry-standard SSL encryption to protect your personal and payment information. Look for the padlock icon in your browser's address bar to confirm a secure connection.

12. Contact

For questions about a transaction, charge, or payment issue:

📧 Email: info@ashford-and-sons.com 📞 Phone: +1 307 430 1397

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST) Saturday – Sunday: 11:00 AM – 4:00 PM (EST)