Privacy Policy

Privacy Policy

Privacy Policy — Ashford & Sons

Last updated: September 2026

1. Who We Are

"We," "us," or "our" refers to Ashford & Sons, the data controller responsible for the personal data collected through this website.

2. Who This Policy Applies To

This privacy policy applies to personal data relating to:

  • Visitors of our website
  • Customers who place orders
  • Individuals who contact us via email, phone, or forms

3. What Data We Collect

We may collect the following personal data:

  • Name and contact details (email address, phone number, delivery address)
  • Payment information (processed securely through our payment service provider — we do not store card numbers)
  • Order history and transaction records
  • Device and browser information (IP address, browser type, operating system)
  • Browsing behavior on our website (pages visited, time spent, referral source)

4. How We Use Your Data

We use your personal data for the following purposes:

  • (a) Processing and fulfilling your orders
  • (b) Billing and payment processing
  • (c) Communicating with you about your order (confirmations, shipping updates, delivery notifications)
  • (d) Providing customer service and handling support requests
  • (e) Monitoring and analyzing site usage to improve our website and products
  • (f) Personalizing your experience based on your preferences
  • (g) Fraud prevention and security
  • (h) Compliance with legal obligations
  • (i) Direct marketing (only with your consent — see Section 8)

Your data will only be used for other purposes if:

  • (a) You have given your explicit consent
  • (b) The new purpose is closely related to the original purpose
  • (c) It is permitted by law

5. Who We Share Your Data With

We may share personal data with:

  • Our hosting and e-commerce platform provider (Shopify Inc.)
  • Payment processors (to process transactions securely)
  • Shipping and logistics partners (to deliver your orders)
  • Analytics providers (to understand website usage)
  • Legal and financial advisors (where required)
  • Public authorities (where required by law)

We ensure confidentiality through contracts when sharing data. Your data will not be shared with other parties without prior notice and without your consent, except as described above.

6. Cookies

Our cookie policy is part of this privacy policy.

A cookie is a small file stored on your device when you visit our website. We use cookies to:

  • (a) Ensure technical functionality
  • (b) Save your preferences
  • (c) Analyze browsing behavior
  • (d) Evaluate interests

We use:

  • (a) Session cookies (expire after the visit)
  • (b) Persistent cookies (remain after you close your browser)

Types of cookies:

  • (a) Essential — required for the website to function
  • (b) Functionality — remember your preferences
  • (c) Performance — help us understand how visitors use our site

You can control cookie settings through your browser.

7. Data Retention

We only retain personal data for as long as necessary for the purposes described above, or as required by law. Order data is retained for the duration required by applicable tax and accounting regulations.

8. Marketing Communications

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at info@ashford-and-sons.com.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at info@ashford-and-sons.com. We will respond within 30 days.

10. Data Security

We use SSL encryption and industry-standard security measures to protect your personal data during transmission and storage. However, no method of transmission over the internet is 100% secure.

11. Third-Party Services

Our website is hosted by Shopify Inc. Your data may be stored and processed through Shopify's servers. We encourage you to review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

Payment processing is handled by third-party providers. Their terms and privacy policies apply to the processing of your payment information.

12. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

13. Changes to This Policy

We reserve the right to update this privacy policy at any time. Changes take effect immediately upon publication on our website. We encourage you to review this page periodically.

14. Contact

If you have any questions about this privacy policy or your personal data, please contact us:

📧 Email: info@ashford-and-sons.com 📞 Phone: +1 307 430 1397

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST) Saturday – Sunday: 11:00 AM – 4:00 PM (EST)