Return & Refund Policy
Return & Refund Policy
Return & Refund Policy — Ashford & Sons
At Ashford & Sons, we aim to provide a transparent and straightforward shopping experience. Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.
Order Cancellations
If you wish to cancel your order, please contact us at info@ashford-and-sons.com within 12 hours of placing it. Orders canceled within this window will receive a full refund.
After 12 hours, your order may already be in processing or transit. Once an order has been processed or shipped, it can no longer be canceled — please use our standard return process instead.
Ashford & Sons | Give Back Box Return Program
Returns That Give Back
Through our partnership with Give Back Box, eligible Ashford & Sons returns may support a participating children's charity while giving useful products and packaging a second life. The program also encourages the reuse of shipping boxes. Together, these efforts help reduce packaging waste, keep usable goods in circulation, and support meaningful charitable work.
The charitable destination and use of an eligible return are determined through the Give Back Box program. Participation does not change the amount of an approved refund.
Our 30-Day Return Policy
You have 30 days from the date your order is delivered to request a return. To qualify, the item must be:
- Unworn and unused
- Undamaged and in its original condition
- In its original packaging
- Approved for return before it is shipped
Items sent without prior authorization may not be accepted or refunded.
90-Day Fit Guarantee
Every Ashford & Sons cap includes our 90-day fit guarantee. If your cap does not fit properly within 90 days of delivery, email info@ashford-and-sons.com with your order number and a description of the fit issue. We will review your request and provide an appropriate solution.
This guarantee is separate from the standard 30-day return policy. Do not ship your cap until you receive instructions from our team.
How to Request a Return
- Email info@ashford-and-sons.com within 30 days of delivery.
- Include your order number, the item(s) you wish to return, and the reason for return.
- Wait for approval and shipping instructions from Ashford & Sons before sending the item.
- Package the approved item securely and include your order number inside the package.
- Use a tracked shipping service and keep your receipt and tracking number until the refund is complete.
You will receive instructions within 24 business hours (Monday–Friday).
Authorized Return Address
Give Back Box – Ashford & Sons Returns Whitwick Road Coalville LE67 3FA United Kingdom Customer service: info@ashford-and-sons.com
This address is for approved Ashford & Sons returns only. Packages sent without authorization or without sufficient order information may not be identifiable and may not qualify for a refund.
Questions about eligibility, approval, refunds, or an Ashford & Sons order must be directed to info@ashford-and-sons.com. The telephone number above is provided for carrier and delivery purposes and is not the Ashford & Sons customer-service number.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact info@ashford-and-sons.com within 14 days of delivery. Include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Do not ship the item until our team has approved the return and provided instructions.
Eligible claims submitted within this 14-day timeframe may qualify for a replacement, partial refund, store credit, or another appropriate resolution, depending on the circumstances and the evidence provided.
Claims submitted after 14 days from delivery may no longer qualify for a free replacement or refund.
Return Conditions and Costs
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. A handling fee per item will be deducted from the refund. Original shipping charges are nonrefundable.
Ashford & Sons is not responsible for packages that are lost, misdirected, or shipped without tracking.
Exchanges
We do not offer direct exchanges. Request a return for the original item, wait for approval, and place a separate order for the desired product, size, or style. The new order is independent of the original return and refund.
Refunds
Once your approved return has been received and verified:
- We will process your refund within 2–4 business days.
- A handling fee per item and any other applicable nonrefundable charges will be deducted.
- The remaining amount will be returned to the original payment method.
You will receive an email after the refund has been issued. Funds typically appear within 5–10 business days, although your bank or card provider may need more time.
If more than 15 business days have passed since we confirmed your refund, contact info@ashford-and-sons.com.
Original shipping costs are nonrefundable.
Store Credit
In certain cases, store credit may be offered at our discretion. Store credit is non-refundable and can only be issued once per order.
Failed Delivery or Incorrect Address
If an order is returned due to an incomplete or incorrect address provided at checkout:
- We may arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or
- Offer store credit as a gesture of goodwill, depending on the condition of the returned items
If the returned items are not in their original condition, a reduction in value may apply.
Policy Updates
Ashford & Sons reserves the right to update or modify this policy at any time. Changes take effect immediately upon publication on our website.
Contact
📧 Email: info@ashford-and-sons.com 📞 Phone: +1 307 430 1397
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST) Saturday – Sunday: 11:00 AM – 4:00 PM (EST)