Shipping Policy

Shipping Policy — Ashford & Sons

Processing Times

We process orders immediately after they are placed and aim to ship all orders within 1–2 business days once payment has been confirmed. Please allow 1–3 business days (Monday to Friday) for order processing and shipment.

Because every cap is hand-shaped in our Baltimore workshop, occasional delays can occur — usually due to stock shortages during our current giveaway. If this happens, shipping may be delayed by an additional 2–3 business days.

All packages are shipped with a tracking number so you can monitor the delivery status of your order. An express shipping option is also available at checkout for faster delivery.

Delivery Area

We currently deliver to the United States only. Orders from other countries cannot be processed at this time.

Transit Times — United States

Total Estimated Delivery Time

Total delivery time includes:

• Processing time: 1–3 business days
• Standard shipping time: 5–10 business days → Estimated total: approximately 9–15 business days from the date of purchase.

Shipping Costs

During our workshop clearing, every cap is free — you pay only the shipping fee, which is calculated and shown at checkout before you pay. An express shipping upgrade is available at checkout for faster delivery.

Carriers We Use

• USPS
• UPS
• FedEx

Secure Payment Options

We offer secure, SSL-encrypted payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay

All payments are processed securely through our payment service provider.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking link. You can also track your delivery here at any time: 👉 https://ashford-and-sons.com/apps/parcelpanel

Please note: Tracking updates may take a few days to appear after the package has left the warehouse.

PO Box Restriction

PO Box addresses are not supported. Our carriers (USPS, UPS, FedEx) may not deliver to PO Boxes. While our checkout may accept a PO Box address, orders shipped to a PO Box cannot be fulfilled and will be delayed until a valid street address is provided. Please use a residential or business street address at checkout to avoid shipping delays.

If you have already placed an order using a PO Box, please contact us at info@ashford-and-sons.com as soon as possible with an updated street address.

Delivery Confirmation

Once a package has been marked as delivered by the delivery service, the delivery is considered complete. If the package cannot be found, we will gladly assist you in contacting the shipping provider and investigating the matter.

Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect or incomplete address:

• The package may be returned to us
• We will contact you to clarify
• We offer redelivery or a suitable solution once the correct address is confirmed

Please check your delivery address carefully at checkout.

Delayed or Lost Packages

If your order is significantly delayed or appears lost, contact us at info@ashford-and-sons.com and we will help locate it or arrange a resolution.

Contact

If you have any questions about your order or delivery, please reach out to our customer service team.

📧 Email: info@ashford-and-sons.com 📞 Phone: +1 307 430 1397

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST) Saturday – Sunday: 11:00 AM – 4:00 PM (EST)

We aim to respond to your inquiries within 24 hours.